EU Cookie Law

  1. What are cookies?
  2. How do we use cookies?
  3. Cookies used on our site
  4. How to delete cookies or control them


Since 26th May 2012, all  websites need to comply with the EU E-Privacy Directive 2009/136/EC. Cookies are only a small part of this directive, and whilst you are still allowed to use cookies on a website, it must be made clear to visitors to your site that cookies are being used. A message or warning must be displayed so that the visitor is aware of them.

At the top of our website we have displayed a message to warn you that our website makes use of cookies and that one has already been set. By displaying this message we hope that we are providing you with the information you require about our use of cookies, and presenting you with the option to consent to their use. This message will be displayed until such time as you agree to our site using cookies by clicking on the continue button.

1.What is a cookie?

A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer. It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.

On the Channel Digital website, our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, every page you see, along with a cookie, is downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like find out whether your device (and probably you) has visited the website before. On a repeat visit this is done by the website’s computer checking to see, and finding, the cookie left there on the last visit.

2.How do we use cookies?

Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if on a previous visit you went to our marketing pages, we might find this out from your cookie and highlight marketing information on subsequent visits.

Third party cookies on our pages

Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

3.Cookies used on our site

We only use cookies to help us continuously improve our website and maintain a nice browsing experience for our visitors. Here is a list of cookies used on this website:

  • Google Analytics - we use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc.
  • ShareThis, Quantcast and Gigya - social media share buttons that enable you to share our content
  • Session cookie - this is a standard cookie just to remember user preferences (like font size and saves you logging in every time you visit)

4.How to delete cookies or control them

How we use cookies
Below are some examples of how we use cookies:

  • Online Banking uses cookies so we can protect you online and prevent fraudulent activity. Without cookies enabled you can’t use Online Banking.
  • If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to enable this functionality.
  • Online application forms use cookies to make sure that from a security and fraud point of view we protect your application. For example cookies are used when you save and retrieve an application. Without cookies enabled you won't be able to apply for our products online.
  • Our web analytics services, categorised as ‘experience and insight’, use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you. We use Google Analytics, IBM netinsight, Adobe analytics and Maxymiser to help us understand how to improve our website, what our most popular content is, and where we have issues that need fixing.
  • We use Doubleclick cookies to:
    • link our website and online application forms to measure the effectiveness of our digital marketing;
    • contact customers who don’t complete an application they’ve started;
    • to provide other services such as our branch locator; and
    • to understand what you think about applying for new products or services using Online Banking and our Mobile app.

Third party websites 
Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policies of those websites for information about the cookies they may use and the collection of personal data.  We can’t accept any responsibility for any content contained in these third party websites.

How you can control and delete cookies
Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it.  You may also delete or refuse, some or all of the cookies, on our website at anytime. 

Please remember, if you do delete some or all your cookies, some features on our website, such as remembering your username, may not work and your experience on our website may be affected.  Unless you’ve adjusted your browser settings so that they’ll delete or refuse cookies, cookies will be issued or reissued when you log on to our website.  If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website. 

If your computer is shared with others, you should either set your browser to refuse cookies before accessing our website or clear cookies stored by the browser every time you close your browser to avoid your email address or other details being displayed in the log on field to a subsequent user of our website. 

For your convenience we’ve provided links to the cookie management page for the most popular web browsers:

More information about cookies
For more information on how businesses use cookies and how to manage cookies you can visit the following third party websites:

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